Help and contact
Email us: contact@socialriseapp.com
We aim to reply within 24 hours (Sydney time). For a safety issue, put "SAFETY" in the subject line and we'll look at it first.
SocialRise is operated by Social Rise Group Pty Ltd (ACN 703 251 174, ABN 28 703 251 174), New South Wales, Australia.
Common questions
I can't sign in.
On the Log In screen, tap "Forgotten password?" and we'll email you a reset link. Check your junk folder. If you signed up with Google or Apple, use the same button you signed up with.
How do I report someone, a group, a message or a photo?
- A person: open their profile, tap ⋮, then Report.
- A group: open the group's info from its chat, then Report group (or swipe the chat in your Chats list and tap Report).
- A message: press and hold the message, then Report.
- A photo: open the photo full screen and tap the flag.
Reports come straight to us. If someone is in immediate danger, call 000 first.
How do I block someone?
Open their profile, tap ⋮, then Block. They can't message you, see your plans or join yours, and anything pending between you is cancelled.
How does checking in work?
When a plan is locked in, check-in opens at the meeting time. Tap Check in when you're at the venue. Your phone's location is used once to confirm you're there and isn't stored.
What's a Spark group?
If there's nothing near you that fits, you can start a Spark: pick what you're keen for and others nearby can join. The chat opens once three people are in.
How do I delete my account?
In the app: Settings → Delete Account → Confirm. Without the app: see Delete your account.
Who can use SocialRise?
People aged 18 and over, in Australia.